CosmoStudents

Below are some of our most frequently asked questions. However, should you have a question that is not addressed in the list below please contact us either by phone on 0870 600 4777, or email is at the following address : questions@cosmostudents.com

BEFORE YOU APPLY

Do you accommodate 2 and 3 year students and graduates?
CSH accommodates students of all ages, at any stage of their studies.

Can I view the accommodation before moving in?
Yes, by prior appointment with your Student Accommodation Team. Please note that it might not be possible to show you your allocated/chosen room. In which case you will be shown a similar one.

Can I choose who I live with?
Yes, you need to provide details of people you wish to live with on your application and similarly they will need to put your name on their application when they apply so that we can link your applications.

Can I request to move into a flat which is single sex only?
Yes, you can. You need to stipulate on your application that you require single sex accommodation and CSH will endeavour to fulfill your request, but cannot guarantee this.

How big is the bedroom?
Room sizes can vary, an example for each room size can be found on the webpage relating to your preferred site.

Arrival Preparation

What items do I need to bring with me?
Students are required to bring their own bedding, towels, coat hangers, cooking utensils (including cutlery and crockery), irons, cleaning and washing products, dish clothes, tea towels, food etc.).

What equipment is available in the kitchen?
Each kitchen has a cooker, fridge/freezer, microwave, (some kitchens also have a kettle), an ironing board (Iron not supplied), mop and bucket, dust pan and brush, kitchen bin, vacuum (some sites have to collect the vacuum from reception).

Are there any items I shouldn’t bring with me?
Items which are not permitted include: candles, incense sticks, tea lights, oil heaters, fairy lights, chip fryers, laser pens, also large items of furniture or equipment are not allowed in Halls of Residence for health and safety reasons.

Can I bring my pet?
Sadly, pets are not permitted in CSH’s student accommodation, and that includes ‘Bob’ your Goldfish. Sorry. If you sign up for a free Skype account you could always have a little quality time with your pet over video chat. (Obviously, you’re going to have to get someone to help your pet with that, unless they are staggeringly clever!)

When should I arrive?
You can check into your accommodation from 10.00 am – 4.30 pm on the start date printed on your tenancy agreement. If you need to check-in before this date, you must make arrangements with the individual Student Accommodation Teams by calling 0870 600 4777.

Check-in times for early and late tenancy start dates are conducted within normal office hours, Monday – Friday by the Student Accommodation Team. CSH does not check-in students outside normal office hours, unless advanced prior arrangements have been made with the individual Student Accommodation Teams.

If you do arrive outside normal office hours and no one is available, you will have to find your own alternative accommodation for the evening. Your property will be open for check-in on the day your tenancy starts (as stated on your tenancy agreement) and where appropriate the subsequent weekend. Near the time, you will be sent move in information by your Student Accommodation Team via email.

On your commencement date you may experience some check-in delays, unfortunately some people take longer than others and may have more questions to ask at check-in times. You can help us by ensuring that your online application is complete, you have returned your guarantors document and set up your online payment plan before your arrival. If all this information is returned in advance you can fast track and pick up your Welcome Pack, Keys and start your student living experience.

Money Matters

What payment arrangements do you offer?
You can pay in 1, 3, 4, 7, or 11 installments depending on your chosen contract length.

Rent installment Dates

What is included in my rent?
Single en-suite accommodation and shared facilities: The rent includes Personal Contents Insurance. (Insurance details are available on CSH’s website).
Self-contained accommodation: You are responsible for your own utility bills and setting up your account.
Please check individual accommodation listing as the majority of sites now have internet connection included in the rent.

What do I do if I am having problems paying my rent?
Don’t struggle with this problem. Come and speak to us as soon as possible, as we may be able to help you. You can always contact CSH’s Rent Arrears Officer, Kevin Saunderson, to discuss a payment plan. Kevin’s telephone number is 0151 224 0302 and his e-mail address is: ksaunderson@cosmopolitanhousing.co.uk

What is a Guarantor?
A Guarantor is a person who is legally obliged to pay the rent in case the student is unable to. The Guarantor must be over 18 years of age, in full-time employment and be a resident of the UK.

Will my security deposit be protected?
Your security deposit will be protected by The Deposit Protection Service (Tenancy Deposit Scheme). The terms and conditions governing the protection of the deposit, including the repayment process can be found at http://www.tds.gb.com

Once you have moved in

Where do I collect my mail from?
All mail is delivered by Royal Mail direct to your flat, by the area Postman or the mail will be put in post boxes in the reception area of your building. If you are living in Halls, parcels and recorded mail should be collected and signed for, from the Reception Desk at your Student Accommodation Team.

Reception Desks are generally open at the following times:
Monday to Friday between 1.00 pm to 5.00 pm (these times may vary, depending on your Student Accommodation Team office).

How do I report a repair?
Please call down to the Reception Desk at your Student Accommodation Team office and complete a Repair Enquiry Form. You can also report a repair online here.
Or you can always telephone your Team on 0870 600 4777
Option 1 for Marybone Student Village
Option 2 for Cosmopolitan other Liverpool properties and Cosmopolitan Ormskirk
Option 3 for Cosmopolitan Preston
Option 4 for Cosmopolitan Stratford upon Avon
Option 5 for Cosmopolitan Manchester – Grafton Street
Option 6 for Cosmopolitan Salford – Tramways
Option 7 for Cosmopolitan Bradford – Wardley House
Option 8 for Cosmopolitan Birmingham – Bagot Street

How do I report a complaint?
Again, please call down to the Reception Desk at your Student Accommodation Team office. If someone can’t see you immediately you can complete an Enquiry Report Form to make an appointment to see your Property Manager.

Do you have a launderette on site?
Coin and card operated washing machines and dryers are present at most of CSH’s student accommodation. Laundrettes are open 7 days a week, until late at night and the rest of the accommodation has washing facilities within the communal kitchens.

Who is responsible for the cleaning?
Corridors and stairwells are cleaned daily by a team of Cleaners on site, but residents are responsible for cleaning their own study bedrooms and are also expected to keep kitchen areas clean and tidy. Kitchen areas are regularly inspected by CSH’s Student Accommodation Team’s staff.

Do I have to pay for my TV Licence?
If you are bringing a TV (or anything else able to receive or record TV programmes, such as video/dvd recorders, set top boxes or PC’s with tuner cards), you’ll need a TV Licence. Otherwise you could face prosecution from the TV licensing authority. It may be worthwhile you waiting until you move into the accommodation and get together with your flat mates to organise a licence.
For further information click over to tvlicencing.co.uk

The TV licensing authorities recognise that most students do not need the final three months of their licence as they leave their accommodation during the summer. You may be able to receive a refund, provided that you don’t need your licence again before it expires.

Can I connect to the Internet in my room?
Yes, Broadband is available in CSH’s student accommodation. Full details of the packages available will be provided in your Welcome Pack, on arrival. Internet prices are regularly updated on CSH’s website. Please check individual accommodation listing as the majority of sites now have internet connection included in the rent.

Can I stay in my room during the holidays?
Your student letting agreement covers the use of your room for the length of your contract, which includes the Christmas and Easter holidays. If you would like to stay on site during the summer holidays, arrangements can be made with the Property Manager at your Student Accommodation Team providing there is availability.

Can I move into my friend’s flat?
If you want to change your room for any reason with CSH’s accommodation this can be arranged, subject to availability. The first few weeks of term are not a good time for moving but CSH will try and help you transfer later on. An administration fee of £50.00 is made for moving rooms.

Can I cancel my room?
See our cancellation policy