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Your questions answered
Below are some of our most frequently asked questions. However, should you have a question that is not addressed in the list below please contact us either by phone on 0870 600 4777, or email is at the following address : contactus@cosmostudents.com --- Can I choose who I live with? Yes, you need to provide details of people you wish to live with on your application Do you accommodate 2 and 3 year students and graduates? CSH accommodates students of all ages, at any stage of their studies. Can I view the accommodation before moving in? Yes, by prior appointment with your Student Accommodation Team. Please note
that How big is the bedroom? All room sizes vary at the different locations, but generally room sizes are
follows: Yes, you can. You need to stipulate on your application form that you require single sex accommodation and CSH will endeavour to fulfil your request, but cannot guarantee this. Will my security deposit be protected? Your security deposit will be protected by The Deposit Protection Service (Tenancy Deposit Scheme). The terms and conditions governing the protection of the deposit, including the repayment process can be found at www.tds.gb.com Do you have a launderette on site? Coin operated washing machines and driers are present at most of CSH’s student accommodation. Laundrettes are open 7 days a week, until late a night and the rest of the accommodation has washing facilities within the communal kitchens. Who is responsible for the cleaning? Corridors and stairwells are cleaned daily by a team of Cleaners on site, but residents are responsible for cleaning their own study bedrooms and are also expected to keep kitchen areas clean and tidy. Kitchen areas are regularly inspected by CSH’s Student Accommodation Team’s staff. What items do I need to bring with me? Students are required to bring their own bedding, towels, coat hangers, cooking utensils (including cutlery and crockery), irons, cleaning and washing products, dish clothes, tea towels, food etc.). What equipment is available in the kitchen? Each kitchen has a cooker, fridge/freezer, microwave, (some kitchens also
have a kettle), an ironing board (Iron not supplied), mop and bucket, brush
pan and brush, Are there any items I shouldn’t bring with me? Items which are not permitted include: candles, incense sticks, tea lights, oil heaters, fairy lights, chip fryers, laser pens, also large items of furniture or equipment are not allowed in Halls of Residence for health and safety reasons and fire safety reasons. Can I bring my pet? Pets are not permitted in CSH’s student accommodation (including Goldfish). When should I arrive? You can check into your accommodation from 10.00 am - 4.30 pm on the start
date printed on your tenancy agreement. If you need to check-in before this
date, you must CSH does not check-in students outside normal office hours, unless advanced prior arrangements have been made with the individual Student Accommodation Teams. If you do arrive outside normal office hours and no one is available, you will have to find your own alternative accommodation for the evening. Your property will be open for check-in on the day your tenancy starts (as stated on your tenancy agreement) and where appropriate the subsequent weekend. Near the time, you will be sent move in information by your Student Accommodation Team. On your commencement date you may experience some check-in delays, unfortunately some people take longer than others and may have more questions to ask at check-in times. You can help us by ensuring that all your paperwork, including 2 signed copies of the contract, (you will receive “your” copy back in your Welcome Pack) payment option form, direct debit mandate and credit/card details are returned to us as soon as possible. If all this information is returned in advance you can fast track and pick up your Welcome Pack, Keys and start your student living experience. Where do I collect my mail from? All mail is delivered by Royal Mail direct to your flat, by the area Postman. If you are living in Halls, parcels and recorded mail should be collected and signed for, from the Reception Desk at your Student Accommodation Team. Reception Desks are generally open at the following times: Monday to Friday between 1.00 pm to 5.00 pm How do I report a repair? Please call down to the Reception Desk at your Student Accommodation Team office and complete a Repair Enquiry Form. Or you can always telephone your Team on 0870 600 4777. You can also report a repair online at www.cosmostudents.com/repairs (Option 1 for Marybone Student Village) (Option 2 for Cosmopolitan other Liverpool properties) (Option 3 for Cosmopolitan Ormskirk and Preston) (Option 4 for Cosmopolitan Stratford-upon-Avon) (Option 5 for Cosmopolitan Manchester - Grafton Street) (Option 6 for Cosmopolitan Salford - Tramways) How do I report a complaint? Again, please call down to the Reception Desk at your Student Accommodation Team office. If someone can’t see you immediately you can complete an Enquiry Report Form to make an appointment to see your Property Manager. What payment arrangements do you offer? You can pay in either 1, 3, 4, 7, or 11 instalments. What is included in my rent? Single en-suite accommodation and shared facilities: Self-contained accommodation: What do I do if I am having problems paying my rent? Don’t struggle with this problem, come and speak to us as soon as possible,
as we may be able to help you. You can always contact CSH’s Rent Arrears
Officer, Kevin Saunderson, to discuss a payment plan. What is a Guarantor? A Guarantor is a person who is legally obliged to pay the rent in case the student is unable to. The Guarantor must be over 18 years of age, in full-time employment and be a resident of the UK. Do I have to pay for my TV Licence If you are bringing a TV (or anything else able to receive or record TV programmes,
such as video/dvd recorders, set top boxes or PC’s with tuner cards),
you’ll need a TV Licence. Otherwise you could be prosecuted and fined
up to £1,000. It may be worthwhile you waiting until you move into the
accommodation and get together with your flat mates, to organise a licence. Can I connect to the Internet in my room? Yes, Broadband is available in CSH’s student accommodation. Full details of the packages available will be provided in your Welcome Pack, on arrival. Internet prices are regularly updated on CSH’s website. Can I stay in my room during the holidays? Your student letting agreement covers the use of your room for the length of your contract, which includes the Christmas and Easter holidays. If you would like to stay on site during the Summer holidays, arrangements can be made with the Property Manager at your Student Accommodation Team. Can I move into my friend’s flat? If you want to change your room for any reason with CSH’s accommodation this can be arranged, subject to availability. The first few weeks of term are not a good time for moving but CSH will try and help you transfer later on. An administration fee of £50.00 is made for moving rooms. |
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